FAQ

Ordering

How does the made-to-order process work?

Every item in my store is made to order, just for you. Once you place your order, I get to work creating your piece from scratch. Please allow 2–3 weeks for your order to be made and dispatched. You'll receive a shipping confirmation with tracking details as soon as it's on its way.

Can I cancel or change my order?

Because everything is made to order, I am unable to accept cancellations or changes once production has begun. If you need to make a change, please contact me as soon as possible at amy@nightmarelibra.com and I'll do my best to help.

What payment methods do you accept?

I accept Shop Pay, Apple Pay, and Google Pay for a quick and secure checkout.

How do I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. You can use this to track your parcel directly with the carrier.

Sizing

How do I find my size?

Please refer to our size guide before placing your order to ensure the best fit. As all items are made to order, we're unable to offer refunds or exchanges for sizing issues, so it's really important to check the guide carefully before purchasing.

What if my item doesn't fit?

Unfortunately, we're unable to accept returns due to sizing, as each piece is custom-made to order. In some cases, exchanges will be available, depending on whether the original item is guaranteed to resell. Please double-check the size guide before ordering, if you're unsure, feel free to reach out to us at amy@nightmarelibra.com and I'll help you choose the right size.

Shipping

Where do you ship to?

We ship worldwide! Here's a breakdown of our shipping methods by region:

• UK: Royal Mail Tracked

• Europe: Royal Mail Standard International

• US & Canada: Royal Mail International Tracked

• Australia & New Zealand: Royal Mail Express International

How long will shipping take?

Please remember that our 2–3 week production time comes before shipping. Once dispatched, delivery times will vary depending on your location and the shipping method used. International orders may take additional time due to customs processing.

Will I have to pay customs or import duties?

For international orders, customs duties and import taxes may be charged by your country's customs authority. These charges are the responsibility of the customer and are not included in my prices or shipping fees (apart from the US where I do have to pay tariff fees upfront, so this is included in your shipping cost). I recommend checking your local customs regulations before ordering.

Returns & Refunds

What is your returns policy?

Because all of my items are made to order, I do not accept returns or exchanges unless your item arrives damaged or you've received the wrong item. I'm sorry for any inconvenience this may cause.

What do I do if my item is damaged or incorrect?

If your order arrives damaged or isn't what you ordered, please contact me within 3 days of receiving your parcel at amy@nightmarelibra.com with your order number and photos of the issue. I'll get it sorted for you as quickly as possible.

What about event-based refunds?

We understand that sometimes events get cancelled or rescheduled. Refund requests related to event circumstances may be considered on a case-by-case basis — please reach out to us at amy@nightmarelibra.com to discuss your situation.

Customisation

Can I order a custom piece?

Yes! I love working on custom orders. If you'd like something unique — whether it's a specific design, colour, or personalisation — get in touch with me at amy@nightmarelibra.com and I'll chat through the options with you.

How long do custom orders take?

Custom orders may take longer than our standard 2–3 week turnaround depending on the complexity of the piece. I'll give you a more accurate timeline when you get in touch.

Still have questions? Drop me a message at amy@nightmarelibra.com I'm always happy to help! 🖤